training

What is an API?

What is an API?

API… if you work with a tour operators, online travel services, airlines or hotels, you’ve probably heard someone reference their API. If you’re planning to attend a big travel industry trade show like IPW, the ABA Marketplace, World Travel Market or ITB, you’re going to hear about it. So what is an API and why do so many travel trade buyers and package tour planners use them?

We found this great video that helps explain the role of APIs even in our b2b, b2c, tourism and trade trade world. Take a look.

Predictions: 6 Tourism Trends To Watch In 2019

Predictions: 6 Tourism Trends To Watch In 2019

Each year, our team meets with hundreds of travel trade buyers. We take time to visit them in their offices, learn about the challenges they face and gather insight on the products, services and themes their customers crave. We’ve also worked with a number of destination marketing organizations, museums, attractions, hotels and other suppliers to gather valuable market research, develop incredible training programs and build strategies to capitalize on upcoming buyer needs. 

It’s time to take a look at what you might expect to see in 2019 that will impact visitors and change how we do business. 

Let’s see what’s Trending…

7 Ways to be Prepared for Anything

7 Ways to be Prepared for Anything

Whether it be a systems failure or, instead, the ever-increasing risk of a cyber-attack, extreme weather, natural disaster or catastrophic health and safety breach, the event of a major incident could severely threaten the operation of your business. Having a plan in place is fundamental to maintaining a level of continuity and ensuring your business can keep running.

Follow Up: The Skill that Pays Off

Follow Up: The Skill that Pays Off

I recently came across some alarming statistic... 

80% of sales require 5 follow up calls after the meeting. 44% of salespeople give up after 1 follow-up. 

Source: The Marketing Donut

I’d be a very rich man if I had a dollar for every time someone said, ‘this industry is based on relationships.” Just like a healthy marriage or a great friendship, the spark may be there at the beginning, but it takes time, multiple shared experiences and trust to build a healthy relationship.

12+ Brilliant Things Hotels Have Done to WOW Guests

12+ Brilliant Things Hotels Have Done to WOW Guests

I’ve spent hundreds of nights in hotels over the last few years and know exactly what to expect during each stay. However, there are hotels in the world that have found fun ways to amaze their guests: some rent goldfish so you don’t have to be alone, some of them have amazingly designed showers, and even let you know they’ve cleaned spots most wouldn’t even think of.

We’ve collected more than a dozen brilliant things hotels have done that are so cool and unusual that their guests decided to share what they saw with other people.