customer service

5 Steps to Get Better Reviews Online

5 Steps to Get Better Reviews Online

Visitors love leaving reviews and your future customer is looking! We're going to start by taking a look at the role online reviews play in successful, growing businesses and a few ways you'll be able to use reviews to generate more income. Then, we're going to talk about five simple things any business owner or marketer can do to improve their reviews, get more reviews and get more customers.

You can use these practical tactics to set your business apart from the competition and climb up the ratings list without breaking the bank. You should be able to complete the course in just under an hour.

12+ Brilliant Things Hotels Have Done to WOW Guests

12+ Brilliant Things Hotels Have Done to WOW Guests

I’ve spent hundreds of nights in hotels over the last few years and know exactly what to expect during each stay. However, there are hotels in the world that have found fun ways to amaze their guests: some rent goldfish so you don’t have to be alone, some of them have amazingly designed showers, and even let you know they’ve cleaned spots most wouldn’t even think of.

We’ve collected more than a dozen brilliant things hotels have done that are so cool and unusual that their guests decided to share what they saw with other people.

Four Simple Ways To Show You Really Care About Your Clients

Four Simple Ways To Show You Really Care About Your Clients

Most people use the month of February to prove their love and devotion to their other half, but smart businesses know that there is another important group to remember when Cupid comes calling: their clients! In this age of digital innovation, it’s more important than ever to show your customer that you truly care about them. You might have the most efficient experience in your industry, but if your clients don’t feel like you care, they won’t stay loyal to you.

In a time where we are focusing so much on “hard skills” like typing efficiently and organization, it’s easy to push aside the “soft skills.” But those skills, like compassion, the ability to listen, and etiquette are just as important, if not more so, when it comes to having a loyal and dedicated customer base.

Let’s go over a few ways that you can show your supporters that you really care:

11 Unforgettable Ways to Say Thanks

11 Unforgettable Ways to Say Thanks

UNIQUE, CREATIVE AND MEMORABLE WAYS TO CAPTURE CUSTOMER LOYALTY

We are what we do, not what we say we'll do and as nice as it is to say "thanks" to our customers, simple words don't carry the same weight as meaningful actions. 

No matter what you do, product you offer or industry you are in, you've got customers to deal with and, to make the most of those relationships - you should be continuously working to express your gratitude in ways that are fun, memorable and speak from the heart.

10 Stories of Unforgettable Customer Service

10 Stories of Unforgettable Customer Service

Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.

Every company says that their customers are their #1 priority, but stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers.

As Benjamin Franklin would put it: “Well done is better than well said.”