hospitality

How to get to No. 1 on TripAdvisor

How to get to No. 1 on TripAdvisor

TripAdvisor has become a trusted tool for millions of travelers.  At the recent Hotel Data Conference there was a fantastic panel discussion about how industry leaders are working to boost their rankings to make a definitive revenue impact.

Read more: http://www.hotelnewsnow.com/Article/14286/How-to-get-to-No-1-on-TripAdvisor

10 Stories of Unforgettable Customer Service

10 Stories of Unforgettable Customer Service

Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are companies (and amazing support reps) who still care about their customers.

Every company says that their customers are their #1 priority, but stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers.

As Benjamin Franklin would put it: “Well done is better than well said.”